— Questions & Answers
Frequently Asked Questions About Restora
Answers about our services, appointments, preparation, booking, and the studio in Mt. Juliet, TN. For details specific to one service, visit that service page.
Services
What services does Restora offer?
Restora offers Customized Massage, Prenatal Massage, Electro Lymphatic Therapy (ELT), Massage + ELT Combo Session, and Maya Abdominal Therapy. Each appointment is personalized according to the client's goals, health history, and comfort.
How do I know which service is right for me?
Customized Massage is a good starting point for clients seeking relaxation or attention to muscle tension. Electro Lymphatic Therapy (ELT) provides gentle lymphatic wellness support, while Massage + ELT Combo Session brings both approaches together. Massage during pregnancy is offered within a Customized Massage session, and Maya Abdominal Therapy focuses on gentle bodywork involving the abdomen and surrounding areas. Contact Restora if you would like help choosing.
Can Restora help me choose a practitioner?
Yes. Each independent practitioner offers a specific selection of services and brings a different background to their work. Review the practitioner information on the About page or contact Restora for help finding an appropriate match.
Can a session be adjusted to my needs?
Yes. Appointments begin with a conversation about your goals, preferences, relevant health history, and areas of concern. Pressure, positioning, techniques, and areas addressed can be adjusted according to your needs and comfort.
Appointments and preparation
What should I expect during my first appointment?
Your first appointment begins with a conversation about your goals, preferences, health history, and any areas of concern. Your practitioner will explain the service, answer your questions, and personalize the session around your comfort and needs.
How should I prepare for my appointment?
Complete any requested intake information accurately, arrive hydrated, and wear comfortable clothing. Tell your practitioner about pregnancy, medications, recent surgeries, injuries, allergies, implanted medical devices, and health conditions that could affect your session.
What should I wear?
Wear loose, comfortable clothing to your appointment. Your practitioner will provide service-specific instructions and explain professional draping when applicable. You will not be expected to undress beyond your personal comfort level.
How early should I arrive?
Allow enough time to locate the studio and be ready when your appointment begins. Contact Restora if you have questions about arrival or check-in.
How long are appointments?
Appointment lengths vary by service. Restora offers several session lengths so clients can choose between focused treatment and a more comprehensive appointment. Current durations and availability are displayed on each service page and in the online booking system.
Can I request a specific practitioner?
Yes. The online booking system allows you to view available practitioners and the treatments each person provides. Availability varies because not every practitioner offers every service.
Booking, pricing and policies
How do I book an appointment?
Appointments can be scheduled through Restora's online booking system. Select your service, appointment length, practitioner, and an available time. Contact Restora if you need help choosing a service.
How much do services cost?
Pricing depends on the service and appointment length. Current prices are shown on each service page and in Restora's online booking system. Review the selected appointment before booking to confirm its current price.
Does Restora accept walk-ins?
Appointments should be scheduled through Restora's online booking system. Contact Restora directly regarding same-day availability.
What is Restora's cancellation policy?
Appointment time is reserved specifically for each client. Review the current cancellation and rescheduling terms displayed during online booking, and contact Restora as soon as possible if you cannot attend your appointment.
Does Restora accept health insurance?
Restora does not process claims directly with health insurance companies. However, we are happy to accept HSA and FSA cards as payments. If you would like to seek reimbursement through your insurance provider, simply log in to your Jane account, where you'll find itemized sales receipts available to print or download. We recommend checking with your insurance about out-of-network massage/bodywork reimbursement before submitting.
Does Restora offer gift cards?
Contact Restora or check the online booking system for current gift card availability. Because Restora is a collective of independent practitioners, confirm whether a gift card can be used with every practitioner or only with the business that issued it.
Location
Where is Restora located, and how do I find you once I arrive?
Restora is in a shared business space located at 2494 N. Mount Juliet Rd., Mount Juliet, TN 37122. When you turn into the driveway, you'll see a one-story building on your right — continue past it rather than parking there. Keep driving until you reach the two-story building with 'Vytal Living' on top; that's where we're located. Park in front of this building. Once inside, head up to the second floor and look for Suite 400. When you arrive, you'll see a QR code sign posted on the wall next to the waiting room — scan it to check in and let us know you've arrived, then have a seat. We'll be with you shortly!
What areas does Restora serve?
Restora primarily serves Mt. Juliet and welcomes clients from surrounding Middle Tennessee communities, including Lebanon, Hermitage, Old Hickory, Donelson, and Green Hill.
Is parking available?
Complimentary parking is available near the studio.
How can I contact Restora?
You can call Restora at (615) 804-4736 or email info@restoratherapies.com. Appointments can also be scheduled through the online booking system.
Health and safety
Should I disclose medical conditions before my session?
Yes. Tell your practitioner about relevant diagnoses, medications, pregnancy, recent procedures, active infections, implanted medical devices, allergies, unexplained swelling, or other health concerns. This information helps determine whether the session should be adjusted, postponed, or approved by your healthcare provider.
When should I reschedule my appointment?
Reschedule if you have a fever, contagious illness, active infection, vomiting, or other acute symptoms. Seek medical attention rather than bodywork if you experience severe pain, sudden swelling, chest pain, difficulty breathing, or another urgent concern.
Do I need medical clearance after surgery?
Obtain clearance from your surgeon or qualified healthcare provider before receiving massage, Electro Lymphatic Therapy, or abdominal bodywork following surgery. Restora cannot override your provider's medical restrictions or recovery instructions.
Will I experience the same results as another client?
Not necessarily. Every person's body, health history, goals, and response to bodywork are different. Restora does not guarantee a particular outcome. Your practitioner will focus on providing an individualized and appropriate experience.